The Sewing Guru Help Guide
I never received an email when I signed up

Please check your JUNK FOLDER. To prevent any email from us going into your junk or spam folders, simply select the email and click "Not Spam" the email will be moved to your inbox along with all future emails from us.

I never received a reply when I sent an email via the contact us page!

Some times errors can occur when emails are sent via the contact us box. this is normal. Please note we are not ignoring you, we simply cannot read the email because of errors. We want to answer every question we receive so If you do not get a reply from us, please resend the email again. If you still do not get a reply from us please resend the same email but from a different email address.

I lost my password!

You can request your password from the login box by pressing the link forgot your password. Input your email address and your password will be sent to you. If you do not see an email from us, check your spam or junk folders. If you still have a problem please send us an email from the contact us page.

Recurring payments!

Recurring payments mean that your membership is automatically renewed after each term subscribed for. So for example a monthly subscription will be renewed every month automatically until cancelled. There are no contracts so memberships can be cancelled at anytime.

How do I stop my recurring payment with PayPal?

1. Please login to your Pay pal account. 2. Click the My Account tab. 3. Click the History sub tab. 4. Click More Filters which can be found just under the dates icons in blue text. 5. Select Subscriptions and Agreements, then select Subscriptions. 6. Change the date back to the year the subscription was created. 7. Click Show, Click Details next to the subscription, Click Cancel. Once you have cancelled your subscription, you will not be billed any more, however You can still login into your account with The Sewing Guru and use the site as a full member until your membership expires.

How do I register or redeem a voucher code?

On the homepage of the sewing guru, click on the link “Register Voucher Code” Enter all fields in the boxes displayed, Your unique voucher code along with your Full name and email address. Press the link “Register Your Code” Upon registration, an email will be sent to you. Please note that emails can drop into your junk folder so check there if you do not see an email from us in your inbox. Once you have your login details which consists of a username and a password, you can login to the members section of the site. To login, please go to the sewing guru site homepage. On the home page you will see "members Login" on the top panel. Click "Login" You will be taken to a login box, please input your username and password. Take note that your password is case sensitive. Once you are logged into the site you will be able to view all of the sewing collections available.

How do I stop my recurring payment with Stripe?

If you purchased a membership through Stripe, email us and let us know that you want to cancel your membership,. We will cancel your recurring membership for you so you do not need to do anything, once cancelled we will send you an email to let you know that your membership and recurring payments are stopped You can email us via the contact us page.

Welcome to the sewing guru help guide. If you cannot find the help that you are looking for here, then please email us form the contact us page and we will do our utmost to rectify your problem. Your email will be responded to within 24 hours.


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