Welcome to the sewing guru help guide. If you cannot find the help that you are looking for here, then please email us form the contact us page and we will do our utmost to rectify your problem. Your email will be responded to within 24 hours.
The Sewing Guru, the ultimate sewing learning tool!
Each membership covers every video available within the sewing guru including all future videos while your membership is active. Have a look to see what each membership includes here
Recurring payments mean that your membership is automatically renewed after each term subscribed for. So for example a yearly subscription will be renewed every year automatically until cancelled, a monthly renewed every month etc. There are no contracts so memberships can be cancelled at anytime. More information on this is available below under the tabs “How do I stop my recurring payment with PayPal”? .
As all memberships include all of the beginners courses, you can learn sewing from the very beginning. Part of the beginners course includes how to read a commercial pattern so once you learn to read one you will know how to read them all. There are patterns that will include more advanced instructions but these are covered within our sewing collections also included within the membership. All patterns follow a similar process so there will be no problem with incorporating all the patterns that you may already have within the sites projects.
The Sewing Guru is of a mix and match design for garment production. For example the process for attaching a centre vent in a dress is the same as that of a jacket. A concealed zipper in a skirt is the same technique of that within a dress. So once you learn every technique in sewing you can pretty much create any design or style of garment that you wish.
As a member we offer videos on pattern construction techniques so we show you how to measure the body and manipulate a pattern to fit those measurements. We find that if you understand the make-up of how garments are created, you will be able to manipulate any style of pattern that you want. The fundamentals of garment creation are essentially the same throughout all garments when you have learned to create each garment such as a standard skirt, a standard dress, a standard jacket etc. We show you how to create all of these garments on the site. Each garment is known as a collection. At the moment we have 15 collections for you to master. Within the members section of the site there are measurement sheets, production garment sheets and some unique pattens, these are all in a PDF format so they can be easily printed off.
I never received an email when I signed up!
Please check your JUNK FOLDER as the email has most likely dropped in there. To prevent any email from us going into your junk or spam folders, simply select the email and click “Not Spam” the email will be then moved to your inbox along with all future emails from us.
I never received a reply when I sent an email via the contact us page!
Some times errors can occur when emails are sent via the contact us box. this is normal.
Please note we are not ignoring you, we simply cannot read the email because of errors. We want to answer every question we receive so If you do not get a reply from us, please resend the email again.
If you still do not get a reply from us please resend the same email but from a different email address.
NOTE: VOUCHER CODES ARE NOT AVAILABLE AT THIS MOMENT!
How do I register or redeem a voucher code?
On the homepage of the sewing guru, click on the link “Register Voucher Code”
Enter all fields in the boxes displayed, Your unique voucher code along with your Full name and email address.
Press the link “Register Your Code”
Upon registration, an email will be sent to you. Please note that emails can drop into your junk folder so check there if you do not see an email from us in your inbox. To prevent future emails from dropping into your junk folder, please add The Sewing Guru to your favourites.
Once you have your login details which consists of a username and a password, you can login to the members section of the site.
To login, please go to the sewing guru site homepage here.
On the home page you will see "members Login" on the top panel. Click "Login"
You will be taken to a login box, please input your username and password. Take note that your password is case sensitive.
Once you are logged into the site you will be able to view all of the sewing collections available.
Video playback problems can be various things including Internet speeds which can vary from time to time, this is down to your Internet provider.Also download allowance can make a difference with unlimited download being the best, again this is down to your Internet provider.
Your computers processor speed and ram can also have a large impact in video playback.
Each video starts streaming to your computer at the same bit rate but can be varied in speed due to your broadband provider and upload speeds. Different times of the day can effect the speed as well, we get it here at the sewing guru development centre which can be a little frustrating at times.
The videos are of a streaming nature so will load from any point on the player so this does depend on your Internet speed at that moment in time. These videos are non downloadable unless you purchase a video download from the download centre.
The videos do not play smoothly!
The reasons for a video not playing smoothly are down to various factors. Your Internet connection, how fast your processor is within your computer and if you have the most recent flash player installed on your computer.
The main factor is your broadband connection, we recommend that you have unlimited broadband meaning you can stream as much material as you like without restriction. Also having at least a 3 -5 megabyte connection is essential for watching videos.
1. Turn on your Internet Explorer.
2. Locate the tool bar at the top of the screen and select Tools.
3. Then select Internet Options.
4. Select the security tab, left click on the globe icon to highlight it and then select custom level.
5. You should now be in the Security Settings panel. Now search through the menu until you reach Active Scripting.
6. Make sure Enable is selected.
7. Click OK, close the window.
8. Press F5 on your keyboard to completely refresh your computer renewing any web pages that you are viewing.
Can I play the videos on my iPad?
The Sewing Guru is compatible with all ios and Android devices such as the iPad, iPhone, Windows tablets, Play-Station Vita and all mobile phones.
Every video is rendered for Apple, Android and Windows devices so you can now enjoy the sewing guru on the move.
The videos are still jumpy!
1. Install the latest flash player on your computer, this can be downloaded free from adobe.com
2. Select the video you would like to watch and start the video playing.
3. Pause the video and wait for a few seconds, you can find the pause icon on the bottom of the player, this allows the video to stream in and helps with playing the content more smoothly.
6. When you have allowed the video to stream in enough you can press the play button again to resume the video without any jumpy-ness. If you still experience the video to be jumpy, then pause the player for a longer period of time. Trial and error is the key here. If there are still problems with the video, this is then down to the processor speed of your computer or your Internet connection.
I lost my password!
You can request your password from the login box by pressing the link forgot your password. Input your email address and your password will be sent to you. If you do not see an email from us, check your spam or junk folders. If you still have a problem please send us an email from the contact us page.
Are refunds issued for memberships?
The short answer, NO Our policy is that we do not issue refunds on memberships.
ONE TIME MEMBERSHIPS: If you sign up for a one time payment membership, a refund cannot be requested as you have entered into a contact with the sewing guru while your membership is active. The FREE MEMBERSHIP is advised to sign up for, before committing to a full membership as this is designed to show you what a is expected within the full membership section.
RECURRING MEMBERSHIPS: If you have signed up for a recurring membership and do not want the payment to recur on the next billing cycle, the membership must be cancelled prior to the billing taking place and payment taken once again. If payment is taken from a membership that has not been cancelled, a refund will not be issued even if requested.
Recurring payments! - Important information regarding a recurring membership
By clicking the PayPal or Stripe payment button, this indicates that you entering into an agreement of our payment process. This also indicates that you agree to and have read the important information regarding recurring memberships. You also agree that you are fully aware that a refund will not be issued for any membership that recurs. You also agree to taking full responsibility for your recurring payment and by not informing us or cancelling the membership yourself prior to the payment being taken, a refund will not be issued.
Recurring payments mean that your membership is automatically renewed after each term subscribed for. So for example a yearly subscription will be renewed every year automatically until cancelled, a monthly renewed every month etc. There are no contracts so memberships can be cancelled at anytime.
How do I stop my recurring payment with PayPal?
1. Please login to your Pay pal account.
2. Click the My Account tab.
3. Click the History sub tab.
4. Click More Filters which can be found just under the dates icons in blue text.
5. Select Subscriptions and Agreements, then select Subscriptions.
6. Change the date back to the year the subscription was created.
7. Click Show, Click Details next to the subscription, Click Cancel.
Once you have cancelled your subscription, you will not be billed any more, however You can still login into your account with The Sewing Guru and use the site as a full member until your membership expires.
How do I stop my recurring payment with Stripe
If you purchased a membership through Stripe, email us and let us know that you want to cancel your membership,.
We will cancel your recurring membership for you so you do not need to do anything, once cancelled we will send you an email to let you know that your membership and recurring payments are stopped
You can email us via the contact us page.
Official Registered company www. thesewingguru.com