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Watch, Learn & Create with The Sewing Guru
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Help
Thesewingguru ©

Welcome to the sewing guru help guide. If you cannot find the help that you are looking for here, then please email us form the contact us page and we will do our utmost to rectify your problem. Your email will be responded to within 24 hours.

 

 

I never received an email when I signed up!

Please check both your inbox and junk folders. To prevent any email from us going into your junk or spam folders, simply add us into your contacts list.

 

I never received a reply when I sent an email via the contact us page!

Some times errors can occur when emails are sent via the contact us box. this is normal.

Please note we are not ignoring you, we simply cannot read the email because of errors. We want to answer every question we receive so If you do not get a reply from us, please resend the email again.

If you still do not get a reply from us please resend the same email but from a different email address.    

 

The videos do not play smoothly!

The reasons for a video not playing smoothly are down to various factors. Your Internet connection, how fast your processor is within your computer and if you have the most recent flash player installed on your computer.

The videos are best viewed with a broadband connection such as a DSL or cable modem and make sure that your JavaScript is turned on in your web browser.

 

How do I turn on my JavaScript?

1.  Turn on your Internet Explorer.

2. Locate the tool bar at the top of the screen and select Tools.

3. Then select Internet Options.

4. Select the security tab, left click on the globe icon to highlight it and then select custom level.

5.  You should now be in the Security Settings panel.  Now search through the menu until you reach Active Scripting.

6. Make sure Enable is selected.

7. Click OK, close the window.

 

The videos are still jumpy!

1. Install the latest flash player on your computer, this can be downloaded free from adobe.com

2. Select the video you would like to watch and start the video playing.

3. Put the player into full screen using the full screen icon on the bottom of the player.

4. Pause the video again you can find this on the bottom of the player.

5. While the video is paused your computer cache is filling up with the information that it needs to show and play the video.  

6. When you have allowed the video to stream in enough you can press the play button again to resume the video without any jumpy-ness. If you still experience the video to be jumpy, then pause the player for a longer period of time. Trial and error is the key here.  If there are still problems with the video, this is then down to the processor speed of your computer or your Internet connection.

 

I lost my password!

You can request your password from the login box by pressing the link forgot your password. Input your email address and your password will be sent to you. If you do not see an email from us, check your spam or junk folders. If you still have a problem please send us an email from the contact us page.

 

How do I stop my recurring payment with PayPal?

1. Please login to your Pay pal account.

2. Click the My Account tab.

3. Click the History sub tab.

4. Click More Filters which can be found just under the dates icons in blue text.

5. Select Subscriptions and Agreements, then select Subscriptions.

6. Change the date back to the year the subscription was created.

7. Click Show, Click Details next to the subscription, Click Cancel.

Once you have cancelled your subscription, you will not be billed any more, however You can still login into your account with The Sewing Guru and use the site as a full member until your membership expires.

 

How do I upgrade my membership?  

If you would like to upgrade from a monthly subscription to a 6 or 12 monthly membership, follow these simple steps.

1. Cancel your current membership vial PayPal. (follow the instructions in  “How do I stop my recurring payment with PayPal?” above).

2. Once cancelled, wait until your current membership has expired before you renew. If you are upgrading from a 6 months subscription and you do not want to wait please email us via the contact us page as you may have credit on your current membership, in that case we will re-embers the difference when you renew to the new membership.

3. Choose the membership that you would like on the subscriptions page.

4. You have now upgraded your membership.

 

I cannot find my download login!

Download logins from the download centre a collection specific so they adopt there own unique login.

For example I purchased the ladies trousers collection from the download centre and I have checked my email to retrieve my login details.

1. Go to the sewing videos login page found here. Sewing videos login

2. Login to the specific login link chosen for our collection. In our case we would login to Ladies Trousers link

3. Put your details into the popped up login box and login.

Please note that imputing your login details anywhere else will result in the login failing.

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